Returns and exchanges

Important

  • If, for whatever reason it is, you must return an article which was bought on cinereplicas.fr, here is information to be attentively read
  • Never return an article before your request is accepted.
  • In the case of exercise of your right of retraction, expenses of delivery in supply possible equate jusqu' has your order 20 % sums of will be in your load (excluding any damage during the transport or error on behalf of Cinereplicas)

Conditions of returns

Conditions of the turned articles

  • Articles must have gone back under 14 days according to the reception of order
  • Not used articles / carried in their original packing, with all tags always tied
  • The articles of returns must not be washed, carried or corrupted
  • If you turn an article without filling conditions above, Cinereplicas will not undertake exchange or refund.
  • Packages returned without valid number RMA will not be either reimbursed or exchanged.
  • Attention: Presents or articles in promotion (including packets mysteries) cannot have gone back.

Delay of treatment

Returns will be treated as soon as possible at their arrival in our warehouse. It can take until 10 working days.

Non-delivery

A claim of non-delivery will be taken into account only 30 days after expedition. No claim is accepted before this delay. Click here for more information over delivery time.

Steps for exchanges

  • Write us in support@cinereplicas.comby pointing out:
    • Your number of order
    • The product to be exchanged
    • New size or / and desired (so applicable) colour
  • Please wait before your request is accepted. Do not return us your articles without the recognition of your request.
  • Once accepted, you will receive a confirmation by email with your number RMA and instructions to be followed.
  • Point out your #RMA on a blank sheet (printed or written manually) and put it in your package. Packages returned without valid number RMA will not be exchanged.
  • The turned package must inevitably include a number of monitoring or, even better, a delivery counters signature. A return in simple letter without monitoring is at risks and dangers of the client.
  • In reception of your turned articles, we return you your new articles under 10 working days, provided that the conditions of returns are fulfiled.

Steps for refund

  • Write us in support@cinereplicas.comby pointing out:
    • Your number of order
    • The product to be turned
    • The reason for which you want to turn this product
    • Tie photos if need
  • Please wait before your request is accepted. Do not return us your articles without the recognition of your request.
  • Once accepted, you will receive a confirmation by email with a number RMA and instructions to be followed.
  • Point out your #RMA on a blank sheet (printed or written manually) and put it in your package. Packages returned without valid number RMA will not be exchanged.
  • The turned package must inevitably include a number of monitoring or even better a delivery counters signature. A return in simple letter without monitoring is at risks and dangers of the client.
  • In reception of your turned articles, we will perform your refund, provided that the conditions of returns are fulfiled. He will be credited on your bank card. Know that refund can take until 10 working days to be displayed on your count because of the length of variable treatment between banks.
Continue shopping
Your Order

You have no items in your cart

Subscribe & get a special prize Spinner icon
Sale

Unavailable

Sold Out