Frequent Questions

  1. Are you laid off?

Yes, we are under official licence Warner Bros. All our products were conceived on the basis of the official drawings and models of the film. Our products are then subjected and approve one after another by the teams of Warner Bros and J.K. Rowling.

  1. I do not live in France, do you deliver worldwide?

Yes, do not get worried – we send worldwide. Please consult the conditions of delivery for more information.

  1. What to make if I receive a harmed or not correspondent article?

If in spite of our alertness you received a harmed or not correspondent article, please us excuse for it.

We promise of course to assure the return / exchange of the product as soon as possible. For it, we invite you to contact us in support@cinereplicas.com. You can also see patients the conditions of returns / exchanges.

  1. I would like to turn you of articles, what is procedure?

Your request must be accepted by our platform of support. You must send your request in support@cinereplicas.com so that your return / exchange is taken into account. Please see patients conditions back for more information.

  1. What to make if my package is lost?

If unfortunately your owl of delivery gets lost, we take care of formalities and will send you a package of replacement. Please see patients this page for more details.

  1. What bank cards do you accept?

We accept the payment by the following bank cards: Visa, MasterCard, Credit card, express American or else Apple Pay.

  1. Is the payment reassured on your site?

Yes, your financial security is our priority. The payment is guaranteed reassured 100 %, what means that no banking information concerning you passes in transit via the site cinereplicas.frClick here for more information

  1. How to know if my order is validated?

During the confirmation of your order, a confirmation will be sent at your address to you mail.

  1. What is delivery time?

It depends entirely on the chosen owl of delivery. In metropolitan France (except Corsica where delays can be longer), standard delivery takes generally 2 - 5 working days. If you choose a delivery express in France, delivery will make working days under 1 - 2.

  1. I would like to give my opinions on some products. What is to be done?

Your returns are always the welcome. On the page of the bought product, you will find the section «Opinions Clients» under the description of the product. Click on «Write review has» to leave your comment.

  1. Must I register to perform my purchases?

No, inscription is not compulsory. However, we deeply recommend you to register to make easier your next purchases and to hold you informed / e about our last news.

  1. I would like to know about offer, about lookbooks and about the new collections. What must I make?

You can register in our newsletter or to follow us on our social networks to be the first to benefit from good plans and from novelties.

  1. How to use a code class?

To use your code class, it is enough to follow following stages:

  • Validate your basket
  • Enter your code class in the hut pointing out «Encode class». You can knock directly or simply to copy to glue (registered) code together.
  • Before going on, do not forget to click on "applying" and your reduction will be taken into account.
  1. If I have good ideas to be shared with you?

We are always opened to new ideas. If you have creative ideas with our products which you want to share, write us via our social networks.

We love receiving your pretty photos, your delightful recipes, or else all your magical creations which exceed our imagination.

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